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Ant Pullin

Ant Pullin

Business Focused IT Programme & Projects Manager

Freelancer Open to opportunities
I'm experienced - with 18 years of successful IT and change programme and project delivery across industries including Energy, Retail and Media.

I specialise in - Programme and Project Management, Business Change and Software Development Lifecycle, with a particular passion for CRM and Customer Loyalty.

I'm adaptable - using varied delivery methods across both large corporate, sme, and start-up environments.

I'm business focused - with 
a strong business acumen built through varied leadership roles. I've held P&L responsibility for IT teams, built numerous business cases and managed varied programme and projects. I hold a first class Executive MBA from Warwick Business School.

I'm a people manager – having recruited and managed teams of technical resources including third-party suppliers, on-site and off-shore contractors, and permanent technical staff. I have experience in mentoring, coaching, and developing/delivering training.

I'm passionate - about creating value through efficient and engaging process

Key Achievements

Various
Since 2005
  • Delivery of a multi-year, multi-million programme of change to National Grid, building a step change in risk and compliance maturity and culture for the System Operator.
  • Part of a small "Intrapreneurial" Management Team to who launched Co-op Energy. I managed the first Which "Big Switch" to double customers and add £25m revenue
  • Seven years as a member of The Midcounties Co-operative leadership team, reporting to C-level of a £1bn retail business.
  • Head of Department for IT Development and Data, with 14 FTEs and a budget of half a million pounds per annum, reporting directly to the CIO.
  • Delivery of a half million pound programme of new software development to the FSA, praised by senior stakeholders including Dame Pauline Green (CEO, Co-operativesUK) and Philip Robinson (Director of Regulatory Transactions, FSA).
  • Introducing a Lean PMO to BBC Worldwide giving them prioritisation, visibility and control of their technology portfolio. Acclaimed by the COO and Head of Global Technology.
  • Introduction of a nationally branded loyalty card scheme to half a million co-operative members.
  • Creation and implementation of a CRM strategy, process and tools across Midcounties' co-operative retail businesses within 12 months.
  • Leading a Transformational Programme to deliver a step change in Risk and Compliance Management Capability and Maturity
  • Managing delivery across multiple workstreams including maturity improvement cycles, tools, training, comms, and cultural change programme.
  • Recruitment and leadership of a programme team of analysts and SMEs
  • Developed strategy, objectives, deliverables and approach
  • Developed and Launched a new Risk System
  • Business change across 9 value streams covering 1000+ employees.
  • Supported improvement plans to embed proactive risk and compliance management practices and culture across 30+ functions.
  • Providing agile and lean project management consultancy, training and development to UK clients
  • Development and Implementation of a new Investment Management Office (Lean and value driven PMO) for BBC Worldwide, I introduced lean and agile processes, tools, governance, and reporting to manage their technology portfolio.
  • An assessment of project and programme management capability and maturity for Amey. I provided a recommended roadmap for improvement, and delivered the first stage by designing and delivering assessment centres for their IT project managers.
  • Scrum Master for internal product development at Magic Milestones including a Resource management and placement tool, an online learning management system and our IMO product.
  • Workshops with Halfords to guide them through a Lean Startup process for new business ideas.
Learn more
  • Appointed by the CEO to develop a CRM approach for the society, including:
  • Creation of CRM strategy and business cases for capital and revenue approval by CEO.
  • Recruitment and project management of internal resources and an outsource partner to deliver a Single Customer View and associated tools for segmentation and marketing automation.
  • Stakeholder management across marketing and retail streams to implement CRM and data-driven marketing for six retail businesses (Food, Travel, Energy, Pharmacy, Funeral and Childcare).
  • Secondment to the largest NGO in the world, the ICA, during the UN’s designated “Year of Co-operatives”. Reported to the ICA director of Communications and responsible for their digital communications strategy.
  • Part of the senior team for this intrapreneurial start-up, managing technical and marketing elements of launch including new product development, Customer Relationship Management systems and the Which? Big Switch collective switching auction.
  • Management of IT Development, covering analysis, software design, development and deployment.
  • Management of the Midcounties Data Centre delivering Management Information for a £1bn retail business.
  • Held budgetary responsibility for 14 FTEs including Architects, Designers, Developers, and DBAs, plus recruitment and management of both on-site and off-shore suppliers.
  • Management of key strategic projects including the introduction of a Co-operative Membership Card Scheme and a programme of software development for the FSA. Managed all supplier and client relations.
  • Project Management for Co-operative IT (The IT Division of Midcounties).
  • IT Project delivery, both internally and to external clients such as the FSA and Cadburys
  • Obtained new external business or secured internal funding through initial meetings, requirements gathering and developing sales presentations, proposals and business cases.
  • Software Developer, primarly working with Visual Basic 6, VBA, SQL, XML, HTML and ASP.
  • Project and account management for clients such as Mitchells and Butlers.

Executive MBA (with Distinction)

Warwick Business School

2009 to 2013

BSc Hons. Computer Science and Artificial Intelligence 2:1

University of Birmingham

1996 to 1999
  • MBA (2013)
  • Certified SAFe Agilist (2015)
  • Certified Scrum Master (2015)
  • CMI Level 5 diploma in Management and Leadership (2011)
  • Scotworks Negotiating Skills (2008)
  • ITIL Foundation (2007)
  • Prince 2 Practitioner (2005)
  • Agile (Scrum)
    Advanced
  • Prince 2
    Expert
  • CRM
    Expert
  • SDLC
    Expert
  • SAFe
    Advanced
  • Lean (Kanban)
    Advanced
  • Team Management
    Advanced
  • Programme Management
    Advanced
  • Project Management
    Expert
  • Portfolio Management
    Advanced
  • Risk Management
    Advanced
  • Product Management
    Good
  • Business Planning
    Advanced
  • Proposal writing and pitching
    Expert
  • Budget / P&L
    Advanced
  • Coaching and Mentoring
    Advanced
  • Training
    Advanced
  • Negotiating
    Advanced
  • Process Improvement
    Expert