I'm experienced - with 18 years of successful IT and change programme and project delivery across industries including Energy, Retail and Media.
I specialise in - Programme and Project Management, Business Change and Software Development Lifecycle, with a particular passion for CRM and Customer Loyalty.
I'm adaptable - using varied delivery methods across both large corporate, sme, and start-up environments.
I'm business focused - with a strong business acumen built through varied leadership roles. I've held P&L responsibility for IT teams, built numerous business cases and managed varied programme and projects. I hold a first class Executive MBA from Warwick Business School.
I'm a people manager – having recruited and managed teams of technical resources including third-party suppliers, on-site and off-shore contractors, and permanent technical staff. I have experience in mentoring, coaching, and developing/delivering training.
I'm passionate - about creating value through efficient and engaging process
Delivery of a multi-year, multi-million programme of change to National Grid, building a step change in risk and compliance maturity and culture for the System Operator.
Part of a small "Intrapreneurial" Management Team to who launched Co-op Energy. I managed the first Which "Big Switch" to double customers and add £25m revenue
Seven years as a member of The Midcounties Co-operative leadership team, reporting to C-level of a £1bn retail business.
Head of Department for IT Development and Data, with 14 FTEs and a budget of half a million pounds per annum, reporting directly to the CIO.
Delivery of a half million pound programme of new software development to the FSA, praised by senior stakeholders including Dame Pauline Green (CEO, Co-operativesUK) and Philip Robinson (Director of Regulatory Transactions, FSA).
Introducing a Lean PMO to BBC Worldwide giving them prioritisation, visibility and control of their technology portfolio. Acclaimed by the COO and Head of Global Technology.
Introduction of a nationally branded loyalty card scheme to half a million co-operative members.
Creation and implementation of a CRM strategy, process and tools across Midcounties' co-operative retail businesses within 12 months.
Providing agile and lean project management consultancy, training and development to UK clients
Development and Implementation of a new Investment Management Office (Lean and value driven PMO) for BBC Worldwide, I introduced lean and agile processes, tools, governance, and reporting to manage their technology portfolio.
An assessment of project and programme management capability and maturity for Amey. I provided a recommended roadmap for improvement, and delivered the first stage by designing and delivering assessment centres for their IT project managers.
Scrum Master for internal product development at Magic Milestones including a Resource management and placement tool, an online learning management system and our IMO product.
Workshops with Halfords to guide them through a Lean Startup process for new business ideas.
Secondment to the largest NGO in the world, the ICA, during the UN’s designated “Year of Co-operatives”. Reported to the ICA director of Communications and responsible for their digital communications strategy.
Part of the senior team for this intrapreneurial start-up, managing technical and marketing elements of launch including new product development, Customer Relationship Management systems and the Which? Big Switch collective switching auction.