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Ant Pullin

Professional Status

Open to opportunities


About Me

I'm experienced - with 18 years of successful IT and change programme and project delivery across industries including Energy, Retail and Media.

I specialise in - Programme and Project Management, Business Change and Software Development Lifecycle, with a particular passion for CRM and Customer Loyalty.

I'm adaptable - using varied delivery methods across both large corporate, sme, and start-up environments.

I'm business focused - with 
a strong business acumen built through varied leadership roles. I've held P&L responsibility for IT teams, built numerous business cases and managed varied programme and projects. I hold a first class Executive MBA from Warwick Business School.

I'm a people manager – having recruited and managed teams of technical resources including third-party suppliers, on-site and off-shore contractors, and permanent technical staff. I have experience in mentoring, coaching, and developing/delivering training.

I'm passionate - about creating value through efficient and engaging process


Key Achievements

Since 2005
  • Delivery of a multi-year, multi-million programme of change to National Grid, building a step change in risk and compliance maturity and culture for the System Operator.
  • Part of a small "Intrapreneurial" Management Team to who launched Co-op Energy. I managed the first Which "Big Switch" to double customers and add £25m revenue
  • Seven years as a member of The Midcounties Co-operative leadership team, reporting to C-level of a £1bn retail business.
  • Head of Department for IT Development and Data, with 14 FTEs and a budget of half a million pounds per annum, reporting directly to the CIO.
  • Delivery of a half million pound programme of new software development to the FSA, praised by senior stakeholders including Dame Pauline Green (CEO, Co-operativesUK) and Philip Robinson (Director of Regulatory Transactions, FSA).
  • Introducing a Lean PMO to BBC Worldwide giving them prioritisation, visibility and control of their technology portfolio. Acclaimed by the COO and Head of Global Technology.
  • Introduction of a nationally branded loyalty card scheme to half a million co-operative members.
  • Creation and implementation of a CRM strategy, process and tools across Midcounties' co-operative retail businesses within 12 months.

Programme Manager

National Grid
Since June 2016
  • Leading a Transformational Programme to deliver a step change in Risk and Compliance Management Capability and Maturity
  • Managing delivery across multiple workstreams including maturity improvement cycles, tools, training, comms, and cultural change programme.
  • Recruitment and leadership of a programme team of analysts and SMEs
  • Developed strategy, objectives, deliverables and approach
  • Developed and Launched a new Risk System
  • Business change across 9 value streams covering 1000+ employees.
  • Supported improvement plans to embed proactive risk and compliance management practices and culture across 30+ functions.

Senior Consultant

Magic Milestones
Since April 2014
  • Providing agile and lean project management consultancy, training and development to UK clients
  • Development and Implementation of a new Investment Management Office (Lean and value driven PMO) for BBC Worldwide, I introduced lean and agile processes, tools, governance, and reporting to manage their technology portfolio.
  • An assessment of project and programme management capability and maturity for Amey. I provided a recommended roadmap for improvement, and delivered the first stage by designing and delivering assessment centres for their IT project managers.
  • Scrum Master for internal product development at Magic Milestones including a Resource management and placement tool, an online learning management system and our IMO product.
  • Workshops with Halfords to guide them through a Lean Startup process for new business ideas.

Head of CRM

The Midcounties Co-operative
January 2013 to March 2014
  • Appointed by the CEO to develop a CRM approach for the society, including:
  • Creation of CRM strategy and business cases for capital and revenue approval by CEO.
  • Recruitment and project management of internal resources and an outsource partner to deliver a Single Customer View and associated tools for segmentation and marketing automation.
  • Stakeholder management across marketing and retail streams to implement CRM and data-driven marketing for six retail businesses (Food, Travel, Energy, Pharmacy, Funeral and Childcare).

Digital Communications Manager

International Co-operative Alliance
July 2012 to January 2013
  • Secondment to the largest NGO in the world, the ICA, during the UN’s designated “Year of Co-operatives”. Reported to the ICA director of Communications and responsible for their digital communications strategy.

Co-operative Energy Projects Manager

The Midcounties Co-operative
January 2011 to July 2012
  • Part of the senior team for this intrapreneurial start-up, managing technical and marketing elements of launch including new product development, Customer Relationship Management systems and the Which? Big Switch collective switching auction.

Head of Data and Development, Project Manager

The Midcounties Co-operative
July 2006 to January 2011
  • Management of IT Development, covering analysis, software design, development and deployment.
  • Management of the Midcounties Data Centre delivering Management Information for a £1bn retail business.
  • Held budgetary responsibility for 14 FTEs including Architects, Designers, Developers, and DBAs, plus recruitment and management of both on-site and off-shore suppliers.
  • Management of key strategic projects including the introduction of a Co-operative Membership Card Scheme and a programme of software development for the FSA. Managed all supplier and client relations.

Project Manager

The Midcounties Co-operative
January 2005 to July 2006
  • Project Management for Co-operative IT (The IT Division of Midcounties).
  • IT Project delivery, both internally and to external clients such as the FSA and Cadburys
  • Obtained new external business or secured internal funding through initial meetings, requirements gathering and developing sales presentations, proposals and business cases.

Senior Analyst/Developer, Project Manager

Beoley Mill Software (BMS)
November 1999 to January 2005
  • Software Developer, primarly working with Visual Basic 6, VBA, SQL, XML, HTML and ASP.
  • Project and account management for clients such as Mitchells and Butlers.


Executive MBA (with Distinction)

Warwick Business School
2009 to 2013

BSc Hons. Computer Science and Artificial Intelligence 2:1

University of Birmingham
1996 to 1999


  • MBA (2013)
  • Certified SAFe Agilist (2015)
  • Certified Scrum Master (2015)
  • CMI Level 5 diploma in Management and Leadership (2011)
  • Scotworks Negotiating Skills (2008)
  • ITIL Foundation (2007)
  • Prince 2 Practitioner (2005)
  • Agile (Scrum)
  • Prince 2
  • CRM
  • SDLC
  • SAFe
  • Lean (Kanban)
  • Team Management
  • Programme Management
  • Project Management
  • Portfolio Management
  • Risk Management
  • Product Management
  • Business Planning
  • Proposal writing and pitching
  • Budget / P&L
  • Coaching and Mentoring
  • Training
  • Negotiating
  • Process Improvement