I'm experienced - with over 20 years of successful IT and change programme and project delivery across industries including Retail, Energy and Media.
I specialise in - Programme and Project Management, Business Change and Software Development Lifecycle, with a particular passion for CRM and Customer Loyalty.
I'm adaptable - using varied delivery methods across both large corporate, sme, and start-up environments.
I'm business focused - with a strong business acumen built through varied leadership roles. I've held P&L responsibility for IT teams, built numerous business cases and managed varied programme and projects. I hold a first class Executive MBA from Warwick Business School.
I'm a people manager – having recruited and managed teams of technical resources including third-party suppliers, on-site and off-shore contractors, and permanent technical staff. I have experience in mentoring, coaching, and developing/delivering training.
I'm passionate - about creating value through efficient and engaging process
Delivery of a multi-year, multi-million pound programme of change to National Grid, building a step change in risk and compliance maturity and culture for the System Operator.
Seven years as a member of The Midcounties Co-operative leadership team, reporting to C-level of a £1bn retail business.
Introduction of a nationally branded loyalty card and scheme to half a million co-operative members.
Creation and implementation of a CRM strategy, process and tools across various co-operative retail business streams within 12 months.
Part of a small "Intrapreneurial" Management Team to who launched Co-op Energy. I managed the first Which "Big Switch" to double customers and add £25m revenue
Head of Department for IT Development and Data, with 14 FTEs and a budget of half a million pounds per annum, reporting directly to the CIO.
Delivery of a half million pound programme of new software development to the FSA, praised by senior stakeholders including Dame Pauline Green (CEO, Co-operativesUK) and Philip Robinson (Director of Regulatory Transactions, FSA).
Introducing a Lean PMO to BBC Worldwide giving them prioritisation, visibility and control of their technology portfolio. Acclaimed by the COO and Head of Global Technology.
Providing agile and lean project management consultancy, training and development to UK clients
Development and Implementation of a new Investment Management Office (Lean and value driven PMO) for BBC Worldwide, I introduced lean and agile processes, tools, governance, and reporting to manage their technology portfolio.
An assessment of project and programme management capability and maturity for Amey. I provided a recommended roadmap for improvement, and delivered the first stage by designing and delivering assessment centres for their IT project managers.
Workshops with Halfords to guide them through a Lean Startup process for new business ideas.
Scrum Master for internal product development at Magic Milestones including a Resource management and placement tool, an online learning management system and our IMO product.
Secondment to the largest NGO in the world, the ICA, during the UN’s designated “Year of Co-operatives”. Reported to the ICA director of Communications and responsible for their digital communications strategy.
Part of the senior team for this intrapreneurial start-up, managing technical and marketing elements of launch including new product development, Customer Relationship Management systems and the Which? Big Switch collective switching auction.